Frequently Asked Questions
With other 35 years experience we are here to help you with any questions you may have.
With over 35 years of experience in the plumbing and heating trade, we are here to help you with any questions you may have.
Discover Our Frequently Asked Questions
Expert Plumbing & Heating Solutions from KCM Plumbing & Heating
Looking for help with plumbing, heating, or other home services? We know it can be tricky to choose the right solution for your needs. That’s why we’ve put together answers to some of the most common FAQs across all our services, helping you make informed decisions and keep your home running smoothly year-round.
Our Services FAQs
Read some of our most frequently asked questions about plumbing, heating, and home services
We provide a full range of home services, including:
- Boiler installation and replacement – from standard to high-efficiency models
- Boiler servicing and repairs – keeping your heating system safe and reliable
- Plumbing solutions – taps, leaks, pipework, and bathroom installations
- Heating system maintenance – radiators, controls, and smart thermostats
- Emergency call-outs – fast response when issues arise
Our team can help you assess your home’s requirements. We consider:
- Current system age and efficiency
- Existing plumbing or heating issues
- Your home’s size and energy needs
- Your budget and any planned upgrades
We’ll recommend the most suitable service to ensure long-term reliability and comfort.
Yes! We provide emergency plumbing and heating call-outs to tackle urgent issues such as:
- Boiler breakdowns
- Burst pipes or major leaks
- Heating system failures in cold weather
Our team aims to respond quickly to minimise disruption in your home.
Yes, all our work comes with a guarantee to give you peace of mind:
- Installation warranties on new boilers and equipment
- Service guarantees for repairs and maintenance
- We only use trusted brands and certified products for lasting results
Regular servicing keeps your heating and plumbing efficient and safe. We recommend:
- Annual boiler servicing to maintain performance and prevent breakdowns
- Regular plumbing checks to catch leaks early
- Inspecting heating controls and radiators yearly
Absolutely. We offer free, no-obligation quotes so you know exactly what to expect:
- Transparent pricing with no hidden fees
- Advice on cost-effective options
- Clear timelines for completion
Yes, our engineers are qualified to work on both:
- Gas boilers – including conventional and combi systems
- LPG boilers – ensuring safety and compliance with regulations
Yes, we can install and set up smart thermostats and controls that let you:
- Adjust heating and hot water remotely
- Set schedules to save energy
- Receive alerts for system issues
We aim to be flexible and convenient. Typical timelines include:
- Next-day emergency call-outs where possible
- Routine servicing booked within 1–2 weeks
- Installation appointments scheduled based on your availability
Yes, our care plans help you stay protected and save money:
- Annual servicing and priority support
- Optional extras like plumbing or gas fire cover
- Flexible monthly payments to suit your budget
Getting started is easy:
- Call our friendly team to discuss your needs at: 07791 880220
- Use our online booking form for convenience here: Contact us
- We’ll provide a clear quote and arrange a suitable time
Simon attended to repair a serious leak above the dining room ceiling. Access proved to be quite difficult but Simon worked round the problem, identified the source of the leak and sorted everything out for us very professionally, keeping damage and mess to an absolute minimum and charging a very fair price for the work. This is the second time Simon has done work for us and I can't recommend him highly enough. A really nice guy and an honest and expert tradesman.
- Ray, Ilkeston
Simon installed a complete new heating system including boiler, radiators, uprated gas supply pipe and two new mains stop taps in a properly undergoing refurbishment. All pipe work is very neat considering the difficult working space the boiler was installed in and around a toilet. He is very concise in his work. He was very clean and tidy throughout the install and vacuumed before he left.
- Sam, Belper
Simon and Finn were brilliant. From coming out to quote to final completion of the installation, turned up on time talked me through process. Tidy, polite, efficient. Can’t praise them enough for fitting me in so quickly as I had no heating and hot water even called me in the evening to check everything was running well. I will be definitely recommending him to my friends and family thank you very much Simon!
- Customer, Spondon
Simon arrived bang on time and was polite and personable throughout his visit . He assessed the problem right away and was able to fix it within a good timescale for me. When he’d finished he left the area he worked in as clean and tidy as he found it. I’d recommend Simon to friends and family and will be saving his details for any future plumbing needs I may have.
- Customer, Chaddesden
Simon came to do three plumbing jobs for me. He replaced the leaking waste outlet under the shower tray and resealed it. He then replaced the cartridge in the washbasin tap, and finally replaced a leaking non-return valve under the kitchen sink. I found him friendly, professional, efficient and reasonably priced, and would have no hesitation in recommending him for any plumbing work required.
- Ian, Ilkeston
Simon responded very quickly to my request for a bolier service, landlord check and installation of a room thermostat. His quote was very reasonable. He commenced the job soon after and completed it quickly and neatly.
I will use him again for my properties, such a find!
Thank you Simon
- Lis, Eastwood
Simon came round after giving us a quote, he removed old radiator from one wall and supplied and fitted new radiator to a different wall at a affordable price, he respected our property although the dogs barking at him must of given headache. The quality of work and cleanliness was 100%, we have had previous work done by KCM and will continue to use for all our plumbing needs.
- Customer, Derby
